nagad88 Privacy Policy

1. General Introduction and Scope of Application

This privacy policy applies to the nagad88 platform. By visiting the nagad88 website, creating an account, or using any of our services, you are considered to have agreed to the terms of this policy. This policy is an integral part of the Terms and Conditions and both documents should be read together.

nagad88 treats its users' personal information with the utmost seriousness. Our commitment to data protection means ensuring the highest level of security at both the technical and administrative levels. This policy has been prepared specifically for users in Bangladesh and is written in accordance with applicable laws and regulations of Bangladesh.

In this policy, "we", "us", or "platform" refers to nagad88, and "you" or "user" refers to any registered or unregistered visitor to the platform.

2. Information We Collect

nagad88 collects various types of information, which can broadly be divided into two categories: personally identifiable information and non-identifiable technical information.

2.1 Personally Identifiable Information

The following information may be collected during the account registration and verification process:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Residential address
• Financial transaction details, such as mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Username and password provided at account login

2.2 Non-Identifiable Technical Information

When you visit the nagad88 website or use the app, the following information is automatically recorded:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages visited, session duration, and navigation patterns
• Click events and feature usage patterns
• Referral source (where you came from before visiting the site)

3. Methods of Data Collection

nagad88 collects information through various methods:

3.1 Direct Collection

When you fill in a registration form, make a deposit or withdrawal, contact customer support, or take part in any activity on the platform, you provide information directly. Information collected this way is given voluntarily.

3.2 Automatic Collection

Information about your browsing activity is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This information is primarily used to improve platform performance and personalise your experience.

3.3 Collection via Third Parties

In some cases, we may receive relevant information from identity verification service providers or payment processing partners. In such cases, the third party's own privacy policy also applies.

4. Purpose of Data Use

nagad88 uses the collected information for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions and maintaining transaction records
• Providing customer support — 24/7 live chat and email assistance in both Bengali and English
• Detecting fraudulent activity and maintaining platform security
• Improving platform features and reviewing user experience
• Complying with applicable legal and regulatory obligations
• Notifying you about new bonus offers, promotions, and updates (if you have given your consent)
• Providing responsible gaming support and identifying potential risks

We will not use your information beyond the purposes stated above. If we need to use information for any new purpose, we will notify you in advance and obtain fresh consent where required.

5. Data Storage and Security

5.1 Retention Period

nagad88 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.

5.2 Technical Security Measures

nagad88 uses industry-standard security technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Encryption at the data layer — sensitive information is protected even during storage
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Strict access controls — only authorised staff can view data

While we strive to ensure the highest level of security, no method on the internet is completely risk-free. We therefore ask you to keep your login credentials confidential and to notify us promptly if you notice any suspicious activity.

6. Sharing Data with Third Parties

nagad88 never sells your personal information to third parties for commercial purposes. However, data sharing may occur in specific circumstances:

6.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are given limited access only to the information necessary to provide their specific services and are contractually bound to uphold our privacy standards.

6.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may use certain non-identifiable technical data to ensure a secure gaming environment on the platform. Personally identifiable information is not shared in this context.

6.3 Legal Obligations

nagad88 may be required by law to provide information in response to court orders, legitimate requests from government authorities, or fraud investigations. In such situations, we will attempt to notify the user in advance where possible, unless prohibited by law.

7. Cookies and Tracking Technologies

The nagad88 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognise you on subsequent visits.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences (language, theme) — optional.
• Analytical cookies: Review site usage patterns for improvement — optional.
• Marketing cookies: Used to show relevant advertisements — only with your consent.

7.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

8. User Rights

As a nagad88 user, you have the following rights over your own information:

• Right to know: You have the right to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: You may restrict the use of your information for specific purposes.
• Right to portability: You may request your information in a structured, machine-readable format.
• Right to object: You may object to the processing of your information for specific purposes.

To exercise these rights, contact our customer support team. We will respond within a reasonable time after receiving your request. However, where information must be retained due to legal obligations or security reasons, a deletion request may not be fully fulfilled.

For more details about us and further information about our operations, you may visit our About Us page.

9. Protection of Minors

nagad88 strictly follows a 21+ age policy. Minors are not permitted to use this platform and we do not knowingly collect or store information from anyone under the age of 21.

The account verification process includes an age confirmation step. If a user opens an account by providing false information and is later found to be a minor, the relevant account will be immediately closed and the collected information will be deleted.

For more details on responsible gaming and to keep yourself or a loved one safe, read our Responsible Gaming page, which covers self-restriction and support options.

10. Policy Changes and Contact

10.1 Policy Changes

nagad88 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will display a notice on the platform and inform registered users by email or mobile. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of the page can be used to determine what has changed compared to the previous version. Older versions will be provided upon request.

10.2 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available directly on the platform 24/7

For general questions, check our FAQ section — it covers many common questions about accounts, payments, and privacy.